FAQ
Discover our questions/answers that can be useful for your stay or your meal.The reception is open from 9 AM to 9 PM. For an early departure before 9 AM, please inform the reception the day before. For a late arrival after 9 PM (which is, of course, possible), please inform us by phone.
Our rooms are available from 4 PM. We request that rooms be vacated by 11 AM on the day of departure.
Yes, guests who arrive before their room is ready or who wish to leave their luggage after vacating their room can do so by asking at the reception.
We have a limited number of spots in the municipal covered parking (closed at night): reservation required (€10/night). Street parking near the hotel is free from November to March. From April to October, some city parking spots are paid (near the thermal baths), though many free parking spots remain available (please consult us upon arrival).
The hotel provides charging stations for electric vehicles. We'll give you all the necessary information upon your arrival to help you use them.
Wi-Fi is available free of charge throughout the hotel (rooms and common areas). An access code will be provided upon arrival.
Yes, we offer a baby cot free of charge upon request (except in rooms that are not spacious enough). We also provide a bathtub and changing mat upon request. A high chair is available in the restaurant. Baby meals can be reheated in the microwave.
We can provide an extra bed, provided the reserved room is spacious enough. Please request it when making your reservation (€20/night extra charge).
The entire establishment is non-smoking: all rooms and all (public or private) spaces of the hotel are non-smoking.
We accept pets for an additional charge of €8/night.
Yes, the hotel has an elevator serving all 4 floors. Note: the elevator cabin is small, so we provide a wheelchair for guests with reduced mobility whose wheelchair might be too large.
Yes, we provide a shuttle service to the Mont-Dore train station.
Our tea room can be converted into a seminar room and can accommodate about twenty people.
We have 3 pairs of connecting rooms: each consists of one room with a double bed and one room with two single beds connected by a vestibule.
One room is designed to allow a wheelchair to move and turn in the room and bathroom. To facilitate sleeping, it is furnished with twin beds. It is equipped with a wheelchair-accessible shower. It is best to contact us via email at hotelderussie@orange.fr to check the availability of this room before making your reservation. The hotel has a wheelchair available for guests who may need it.
Our bathrooms are equipped with either a shower or a bathtub. If you have a preference, please specify it when making your reservation.